Delivery Terms

1. Where we deliver

Orders are delivered only to rooms of hotels partnered with EatHub, to the room where the QR code was scanned. Where the hotel's rules require, the order is left at the reception and brought to your room by hotel staff.

2. Delivery hours and time

• Orders can be placed during the service hours of the restaurant and the hotel; outside them the order screen takes no orders and shows when ordering opens again.
• The estimated delivery time is shown when you order. You can follow your order live on the order screen (accepted, preparing, on the way, delivered).
• Delivery may take longer at busy times; the order screen tells you when it does.

3. Delivery fee and minimum order

The delivery fee and any minimum order amount depend on the hotel and are shown in your basket before you order. Delivery may be free during campaigns.

4. At delivery

• The courier comes to your door; if you cannot open it, say so in the order note (for example "leave it at the door").
• For orders with alcoholic drinks, ID showing you are 18 or over may be requested; without it the alcoholic drinks are not handed over and their price is refunded.
• We recommend checking the products when you receive your order. The Cancellation and Refund Terms apply to missing or wrong products.

5. Orders that cannot be delivered

Section 3 of the Cancellation and Refund Terms applies to orders that cannot be delivered because you cannot be reached or the room is wrong.

6. Contact

For anything about delivery, reach us through the live chat on the order screen or by phone on [not provided].

The Turkish text of these terms prevails.