Frequently asked questions

A system that lets guests order from a nearby restaurant with a QR card in the hotel room. The guest sees the menu in their language, pays and follows the order, and the order lands in the restaurant’s management panel.

The guest scans the QR card in the room, chooses from the menu and pays. The order appears in the restaurant’s panel; the restaurant prepares it and takes it to the room.

The hotel fills in the application form. Then the delivery point, service hours and commission rate are agreed, the rooms are set up and QR cards go into the rooms.

Yes. Scan the QR code on the demo page with your phone and order from the demo room. No payment is taken and nobody receives the order.

Set up the rooms and QR cards together with the restaurant. The hotel has no panel of its own, and when delivery goes to the room, staff have nothing to do.

No. The hotel earns commission on orders from its rooms. The rate is set for each hotel and shown in a monthly statement for that hotel.

On the product total of delivered orders after discounts; the delivery fee is not included. An order refunded after delivery appears in the statement as a negative line.

To the room door or to reception. We set this with each hotel, and the guest sees the delivery point on the order screen.

The room’s QR code is renewed from the panel. The old code stops working at once, and a new card is printed and placed in the room.

Orders arrive on the live order board in the management panel with a sound alert. The kitchen receipt prints automatically on the connected thermal printer, and the team gets a WhatsApp message.

Yes. Each hotel has its own delivery point, service hours, minimum order, delivery fee and commission rate, and all their orders reach the same board.

Yes. The menu has a Food section and a Market section. Market products have stock tracking: an order takes from stock and a cancellation puts it back.

There are four roles: Owner, Manager, Kitchen and Courier, and each sees only its own screens. Changes are kept in the activity log.

Busy mode lengthens the delivery time or pauses ordering. Service hours can also be set for each hotel.

No. Scan the card with your phone camera and the menu opens in the browser.

The catalogue has 20 languages, and the restaurant chooses which to turn on. The interface in Turkish, English, German, Russian and Arabic is written by hand; other languages are generated with AI.

Received, preparing, on the way and delivered appear on screen and update without reloading. After delivery you can leave a rating and a review.

Yes. You write in your own language and the restaurant reads and replies in Turkish. You see the reply in your language and can open the original if you like.

Yes. A note in a language other than Turkish is translated into Turkish, and the restaurant sees it in the panel and on the receipt.

Payment is taken on the secure PayTR page, and card details never reach EatHub servers. An order is confirmed only by a verified payment.

An unpaid order cancels itself after 15 minutes and never reaches the kitchen.

Yes. The restaurant refunds a cancelled order in full or, if needed, in part. Refunds are made from the panel.

Yes: coupon codes, happy hour, a first-order discount and free delivery. One discount applies at a time, and free delivery applies on top.

A guest’s name, phone number, email, notes, chat messages and review texts are anonymised after a set period, 365 days by default. Amounts and reports are not affected.

A small program running on a Windows computer at the restaurant and a thermal printer connected by network or USB (ESC/POS).

The order still shows on the board and the team gets a warning. The receipt can be reprinted from the order detail.

Orders are not affected, and a warning shows in the panel. If a Telegram backup is set up, the notification goes there.

Yes. Tables download as Excel or CSV, and the commission statement for each hotel as a PDF.